Please follow the steps below to resolve this issue should you encounter it while using MyAXA


This error most frequently occurs in MyAXA Android version 2.11 for Android 8.0 and up. 



This screen may appear if you have opened the MyAXA Android app from idle state (MyAXA app was previously opened and you switched to another app then returned to MyAXA app:




Resolution Method 1: 

  1. Select the "Restart App" link on the error message popup
  2. Wait for App to restart
  3. Re-Log In with your credentials


Resolution Method 2:

  1. Open your phone's app switcher screen
  2. Close the MyAXA app
  3. Relaunch the MyAXA app
  4. Re-Log In with your credentials


Should these solutions not resolve your issue, please create a support ticket here.