For transactions on life policy products, customers may take note of the following turnaround times for each transaction in the charts below. There are 3 categories of transactions:
To view an image of this table, please go here.
To file a transaction, please follow the steps via our self-service menu here.
Please take note of the following:
- Turnaround time starts after submission of complete and valid documents to any AXA Service Center on or before 3PM.
- Complete and valid documents submitted after 3PM will be considered received for the following working day.
Policy Services
| Transaction | Turnaround Time |
|---|---|
| New Policyholders | |
| Policy Issuance | 8 days |
| e-Policy Release | 2 days after issuance |
| Policy Contract Delivery | 15 days after issuance |
| e-Certificate | available via MyAXA |
| Transaction | Turnaround Time |
|---|---|
| Existing Policyholders | |
| Change of Policy Information | 2 days |
| Fund Allocation / Switching | 5 days |
| Increase / Reduction of Policy Coverage | 5 days |
| Index-Linked Increase Endorsement (IIE) | 2 days |
| Reinstatement | 5 days |
| Top Up | 5 days |
Payments
| Transaction | Turnaround Time |
|---|---|
| e-Receipt | Available via MyAXA |
| ADA Enrollment (BDO, PNB) | 11 days |
| ADA Enrollment (Chinabank, BPI) | 14 days |
| ADA Enrollment (MetroBank, PSBank, LandBank) | 25 days |
Claims and Benefits
| Transaction | Turnaround Time (in Working Days) | |||
|---|---|---|---|---|
| Bank to Bank Transfer | Check for Pickup | |||
| MetroBank | Non-MetroBank | AXA Service Center (Metro Manila) | AXA Service Center (Outside MM) | |
| Individual Hospitalization | 5 days | 6 days | 8 days | 13 days |
| Other Individual Claims | 16 days | 17 days | 19 days | 24 days |
| Benefits Availment | 6 days | 7 days | 9 days | 14 days |
TAT Table (Image)
